Terms and Conditions of Sale, Shipping and Returns
Terms and Conditions of Sale, Shipping and Returns
Art. 1 – General Provisions and Identity of the Seller
These General Terms and Conditions of Sale govern the purchase of products made remotely via the telematic network on the website. Each purchase transaction will be governed by the provisions of Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 on electronic commerce.
The products purchased on the site are sold directly by:
Company Name: Tommasi & Figli S.A.S. di Tommasi Daniele & C.
Art. 2 – Conditions of Sale and Access to the Catalogue (Resellers and Individuals)
The prices displayed on the site to the public are expressed in EURO. Note to Retailers: The products listed in the online shop can only be sold separately to authorized retailers. To consult the price lists dedicated to retailers, it is necessary to register on the website and consult the confidential PDF document in the personal area. We also carry out the creation of customized products on request and exclusive to the customer.
Art. 3 – Guarantee of Craftsmanship (Murano Glass)
All our products are of top quality, certified and guaranteed in authentic Murano glass. Since these products are made entirely by hand through craftsmanship, the Customer acknowledges and accepts that small variations in shape, size, color, as well as the presence of small imperfections or minute air bubbles inside the glass, are intrinsic and inevitable characteristics of the product. These peculiarities do not constitute a lack of conformity, but testify to the authenticity and uniqueness of the artifact.
Art. 4 – Availability of Goods and Order Fulfillment
Due to the artisanal nature of production, not all items in the catalog are ready in stock at the time of ordering. Some of them will have to be specially produced by master glassmakers; In this case, it can take a few weeks for the goods to be available for shipment. If the Customer urgently needs to receive an item, he is invited to contact Customer Service before placing the order to verify its actual immediate availability.
Art. 5 – Prices, Taxes and Customs Duties
European Union (EU) countries: Prices for end consumers within the EEC are exempt from import customs duties.
Non-EU countries (including the United Kingdom): Shipments to countries outside the European Union may be subject to customs duties, import taxes and local taxes, which vary according to the country of destination and the type of item. These charges cannot be calculated in advance by the Seller and are fully borne by the Buyer. The Customer is invited to contact the customs office of their country to verify the costs before confirming the order.
Art. 6 – Payment Methods and Transaction Management
The site provides the customer with a wide choice of safe and secure payment solutions. The security of online transactions is ensured by the encryption systems of the respective payment gateways. The accepted methods are:
Stripe platform: Allows you to pay securely through:
Credit, Debit and Prepaid Cards: Belonging to the main international circuits (including VISA, MASTERCARD and AMERICAN EXPRESS).
Google Pay: For quick transactions via enabled devices and Google accounts.
Other local and European payment tools: Securely managed and processed directly through Stripe’s technology infrastructure based on checkout availability.
PayPal: Allows you to pay through your PayPal account, associated cards or through the financing services offered by the PayPal platform itself.
Satispay: Smart payment system through the mobile application of the same name.
Note on the debit of digital transactions: The debit or authorization of payment on digital channels (Cards, PayPal, Google Pay, Satispay) take place at the same time as the confirmation of the order on the website, to ensure the immediate taking charge and programming of the craftsmanship of the goods.
Art. 7 – Shipments, Delivery Times and Tracking
Goods travel exclusively by express courier entrusted to U.P.S. (United Parcel Service).
Costs: Shipping costs are not included in the price of the product. They are automatically calculated based on weight, volume and destination, and are clearly displayed in the shopping cart during the checkout phase, before the order is confirmed.
Average transit times (from the date of entrustment to the courier):
Italy: 2 working days.
Europe (EEC – Standard Service): 4 working days.
Other countries (Expedited Service): about 5-8 business days.
Shipment tracking: When the goods are shipped, the Customer will receive a confirmation email containing the Tracking Number. It will be possible to monitor the status of the package on the official www.ups.com website or by contacting the courier’s toll-free number (800 877 877).
Art. 8 – Management of Transport Damage (Any Breakages)
The products are packaged with the utmost care and with glass-specific techniques. Although breakages are rare events, given the fragility of the goods, the risk cannot be totally excluded. Tommasi & Figli guarantees the replacement of any item damaged during transport under the following conditions:
The Customer must verify the integrity of the package at the time of delivery.
In the event of a broken item, the Customer must send a written report by e-mail to the info@tommasi.it address no later than 10 days after receipt of the goods.
A digital photograph of the damaged item placed near its box and original packaging must be attached to the report. After the 10-day period, no complaints or requests for replacement for damage will be accepted.
Art. 9 – Right of Withdrawal (Refunds and Returns)
In accordance with the Consumer Code, the Consumer Customer (natural person who purchases for purposes unrelated to his or her professional activity) has the right to withdraw from the purchase contract, without any penalty, within 14 days of receipt of the goods.
How to exercise withdrawal: The customer must promptly send a communication by e-mail to info@tommasi.it. If the goods have not yet been shipped, the order will be cancelled without charge.
Return conditions: The product must be returned intact, unused and sealed in its original packaging. Return shipping costs and any customs duties are fully borne and under the responsibility of the Customer.
Refund: Once the product has been received in the warehouse and its integrity has been verified, Tommasi & Figli will refund the amount of the item only. Original shipping costs and duties are non-refundable.
Exclusions: The right of withdrawal is excluded, pursuant to art. 59 of the Consumer Code, for products made on request, customized or tailor-made for the Customer.
Art. 10 – Customer Service and Applicable Law
For any request, complaint or information, the Customer can contact Customer Service through the contact details indicated in Art. 1 or through the appropriate section on the website. This contract is governed by Italian law. For any civil dispute relating to the interpretation or execution of this contract, if the Customer is a Consumer, the mandatory territorial jurisdiction lies with the court of the place of residence or domicile of the Consumer; in all other cases (e.g. purchases with VAT number / Resellers), the jurisdiction lies exclusively with the Court of Venice.
